Terms of service
Last Updated: August 6, 2026
This website is operated by xiazhi. Throughout the site, the terms "we," "us," and "our" refer to xiazhi. By accessing or using this website, browsing our products, or placing an order, you agree to be bound by these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please read these Terms carefully before using our website.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you are using this website under the supervision of a parent or legal guardian.
You agree not to use our website or products for any unlawful or unauthorized purpose or to violate any applicable laws or regulations.
You must not introduce viruses, malware, or any other harmful code that may interfere with the operation or security of this website.
Violation of these Terms may result in suspension or termination of your access to our services.
2. Store Information
xiazhi is an online store specializing in stylish, high-quality children's apparel, primarily serving customers within the United States.
Customer Service Email
Customer Service Phone
+1 (938) 609-6786
Customer Service Address (For Customer Service Correspondence Only)
1300 Meridian St N, Suite 200A
Huntsville, AL 35801
United States
Market
United States only
Our products are manufactured in China and fulfilled by our trusted production and logistics partners. Orders are shipped directly to customers throughout the United States.
Please note that our U.S. customer service address is for customer service correspondence only and is not a retail store, shipping facility, warehouse, or return center.
3. Product Information
We make every reasonable effort to ensure that product descriptions, images, colors, materials, sizes, and other product information displayed on our website are as accurate as possible.
However, actual product colors may vary slightly due to monitor settings, lighting conditions, photography, and individual device displays.
Measurements provided in our size charts are approximate. Due to manual measurement and normal manufacturing tolerances, slight differences of approximately 1–3 cm (0.4–1.2 inches) may occur.
Natural variations in cotton fabrics, knit textures, yarn, stitching, and fabric appearance are normal characteristics of the manufacturing process and are not considered product defects.
Customers are encouraged to carefully review all product descriptions, images, and size charts before placing an order.
4. Product Availability
All products are subject to availability.
We reserve the right to discontinue products, limit quantities, update product information, or modify product listings without prior notice.
If an item becomes unavailable after an order has been placed, we may contact you to offer a replacement, cancel the order, or issue a full refund.
5. Pricing and Payment
Unless otherwise stated, all prices displayed on our website are shown in U.S. Dollars (USD).
We reserve the right to update prices, shipping fees, promotions, or discounts at any time.
Price changes will not affect confirmed orders except in the event of an obvious pricing error.
Payment must be successfully completed before an order can be processed.
Payments are securely processed through trusted third-party payment providers. We do not store your complete payment card information.
6. Order Acceptance
After placing an order, you will receive an order confirmation email acknowledging that we have received your order request.
We reserve the right to refuse, limit, or cancel any order for reasons including, but not limited to:
- Product unavailability
- Pricing or listing errors
- Suspected fraud or unauthorized payment
- Incomplete or incorrect shipping information
- Violation of these Terms of Service
- Orders outside our shipping area
If payment has already been received for a cancelled order, a refund will be issued to the original payment method.
7. Shipping
We currently ship to addresses within the United States only.
Orders are typically processed within 1–3 business days after payment has been successfully received.
Estimated delivery time is approximately 8–15 business days after shipment.
Shipping Rates
- Free Standard Shipping on orders of $79.00 USD or more.
- Standard Shipping: $7.99 USD for orders under $79.00 USD.
Shipping charges are automatically calculated and displayed during checkout before payment is completed.
Delivery times are estimates only and may be affected by customs clearance, severe weather, transportation delays, carrier issues, holidays, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information. We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
For complete shipping information, please refer to our Shipping Policy.
8. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
If you wish to request a return, you must contact our Customer Support team before returning any item.
Email:
Please do not send any item to any address without receiving return authorization from us.
After reviewing your request, we will provide:
- Return authorization
- Return instructions
- The appropriate return address
Return addresses may vary depending on the product, inventory location, or return reason.
Our Customer Service address is not a return address.
Returns sent without prior authorization may be refused or may not qualify for a refund.
9. Order Cancellation
Orders may be cancelled before they have been processed or shipped.
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible.
If you no longer wish to keep your purchase after delivery, you may request a return in accordance with our Return & Refund Policy.
10. Accuracy of Billing and Account Information
You agree to provide accurate, current, and complete billing, shipping, payment, and contact information when placing an order.
You are responsible for updating your information if it changes so we can successfully process and deliver your order.
11. Intellectual Property
All content available on this website, including but not limited to text, product descriptions, images, graphics, logos, icons, designs, layouts, trademarks, and other materials, is owned by or licensed to xiazhi and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, transmit, display, or otherwise use any content from this website for commercial purposes without our prior written permission.
Unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws.
12. Prohibited Uses
You agree not to use this website or our services for any unlawful or prohibited purpose, including but not limited to:
- Violating any applicable laws or regulations.
- Infringing upon our intellectual property rights or the rights of others.
- Providing false, inaccurate, or misleading information.
- Uploading or transmitting viruses, malware, or other harmful code.
- Collecting or tracking the personal information of others without authorization.
- Interfering with the security, operation, or functionality of this website.
- Engaging in fraudulent, abusive, deceptive, or harmful activities.
We reserve the right to suspend or terminate your access to our website if you violate these Terms.
13. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party service providers for payment processing, shipping, website hosting, analytics, marketing, and other business operations.
We are not responsible for the content, availability, privacy practices, or policies of any third-party websites or services.
Your use of third-party services is subject to their own terms and privacy policies.
14. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using our website, you agree to the practices described in our Privacy Policy.
15. Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping information, delivery estimates, availability, or other content.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.
If an obvious pricing or listing error occurs, we reserve the right to cancel the affected order and issue a full refund.
16. Disclaimer of Warranties
We strive to provide accurate information and maintain the availability of our website. However, we do not guarantee that the website will always operate without interruption, delay, or error.
To the fullest extent permitted by applicable law, our products and services are provided on an "as is" and "as available" basis without warranties of any kind except as expressly stated in our policies.
Nothing in these Terms excludes or limits any consumer rights that cannot be excluded under applicable law.
17. Limitation of Liability
To the fullest extent permitted by law, xiazhi shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:
- Your use of this website.
- Your purchase or use of our products.
- Shipping delays caused by carriers, customs clearance, weather, or events beyond our reasonable control.
- Temporary website interruptions or technical issues.
- Errors in product listings or website content.
Nothing in these Terms limits any liability that cannot be excluded under applicable consumer protection laws.
18. Indemnification
You agree to indemnify, defend, and hold harmless xiazhi, its owners, employees, partners, service providers, and affiliates from any claims, damages, liabilities, losses, costs, or expenses arising from:
- Your breach of these Terms.
- Your misuse of this website.
- Your violation of any applicable law or the rights of any third party.
19. Changes to These Terms
We may update or revise these Terms of Service from time to time to reflect changes in our business operations, legal requirements, or website functionality.
The updated version will be posted on this page with a revised "Last Updated" date.
Your continued use of this website after any changes become effective constitutes your acceptance of the revised Terms.
20. Contact Information
If you have any questions regarding these Terms of Service or any of our policies, please contact us.
xiazhi Customer Support
Phone
+1 (938) 609-6786
Customer Service Address
1300 Meridian St N, Suite 200A
Huntsville, AL 35801
United States
Please Note:
This address is for customer service correspondence only and is not a retail store, warehouse, shipping facility, or return center.
Return addresses are provided only after a return request has been reviewed and approved in accordance with our Return & Refund Policy.
Our products are manufactured in China and fulfilled by our trusted production and logistics partners.
We currently sell and ship to customers within the United States only.