Contact information
We are here to help! If you have any questions about our products, your order, shipping, returns, or our store policies, please feel free to contact us. Our Customer Support team is happy to assist you.
Customer Service Email
For order inquiries, product information, shipping questions, return requests, or general support, please contact us by email:
We aim to respond to all customer inquiries within 1–3 business days.
Customer Service Phone
If you would like to speak with our Customer Support team, please call:
Phone
+1 (938) 609-6786
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (Central Time)
If we are unable to answer your call, please leave a voicemail with your name, phone number, and order number (if applicable). We will return your call as soon as possible during normal business hours.
Customer Service Address
xiazhi Customer Support
1300 Meridian St N, Suite 200A
Huntsville, AL 35801
United States
Please Note:
This address is provided for customer service correspondence only. It is not a retail store, warehouse, shipping facility, or return center.
If you wish to return an item, please contact us first. Once your return request has been reviewed and approved, we will provide the appropriate return instructions and return address.
Please do not send returns to the customer service address, as unauthorized returns may be refused or delayed.
Store Information
Store Name
xiazhi
Service Area
United States only
Shipping & Fulfillment
Our products are manufactured in China and fulfilled by our trusted production and logistics partners.
Orders are typically processed within 1–3 business days and shipped directly to customers throughout the United States.
Estimated delivery time is 8–15 business days after shipment.