Contact
We're Here to Help
Thank you for visiting xiazhi.
We are committed to providing friendly, reliable, and timely customer support. Whether you have questions about our products, your order, shipping, returns, or anything else, our support team is happy to assist you.
We aim to respond to every customer inquiry as quickly as possible.
Customer Support
For order inquiries, product questions, return requests, shipping assistance, or general support, please contact us by email.
Response Time: Within 1–3 business days
Phone
+1 (938) 609-6786
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (Central Time)
If we're unavailable to answer your call, please leave a voicemail or send us an email, and we'll get back to you as soon as possible.
Customer Service Address
1300 Meridian St N, Suite 200A
Huntsville, AL 35801
United States
Please Note:
This address is for customer service correspondence only.
It is not a warehouse, fulfillment center, or return address.
If you need to return an item, please contact us first. After reviewing your request, we will provide return authorization and the appropriate return instructions.
Contact form
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Order Support
For faster assistance, please include the following information when contacting us:
- Your order number
- Your full name
- The email address used to place the order
- A brief description of your question
- Photos (if reporting a damaged, defective, or incorrect item)
Providing complete information helps us resolve your request more quickly.
- Your order number
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Shipping Information
Our products are manufactured in China and fulfilled by our trusted production and logistics partners.
Orders are shipped directly to customers throughout the United States.
Processing Time
1–3 Business Days
Estimated Delivery
8–15 Business Days
Shipping Area
United States Only
Shipping Rates
- Free Shipping on Orders of $79 or more
- Flat Rate Shipping of $7.99 for Orders under $79
- Free Shipping on Orders of $79 or more
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Returns & Refunds
If you would like to return an item, please contact us before sending anything back.
After your request has been reviewed, we will provide:
- Return authorization
- Return instructions
- The appropriate return address
Please do not send returns to our customer service address or any address shown on the shipping label unless instructed by our support team.
For more information, please refer to our Return & Refund Policy.
- Return authorization
Frequently Asked Questions
When will my order ship?
Orders are typically processed within 1–3 business days.
How long does delivery take?
Most orders arrive within 8–15 business days after shipment.
Can I change or cancel my order?
Please contact us as soon as possible.
If your order has not yet been processed or shipped, we will do our best to accommodate your request.
How do I request a return?
Simply email us with your order number and the reason for your return.
Once approved, we will send you the appropriate return instructions.
What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and include:
- Your order number
- Clear photos of the item
- Photos of the package (if applicable)
We'll review your request and provide the most appropriate solution.
About xiazhi
xiazhi is dedicated to creating comfortable, timeless, and thoughtfully designed clothing for girls.
We carefully select quality cotton fabrics and focus on comfort, durability, and everyday style to provide clothing that children love to wear and parents can trust.
Stay Connected
Need assistance?
We're always happy to help.
📞 +1 (938) 609-6786
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (Central Time)