Refund policy

Thank you for shopping with xiazhi. We are committed to providing high-quality children's clothing and a positive shopping experience. Please read this Return & Refund Policy carefully before placing your order.

1. Return Window

We accept return requests within 30 days from the date your order is delivered.

If you would like to return an item, please contact our Customer Support team before sending any package back.

2. Return Eligibility

To qualify for a return, the item must meet all of the following conditions:

  • Unused, unworn, and unwashed.
  • In its original condition with all tags attached.
  • Returned in the original packaging whenever possible.
  • Free from stains, odors, makeup, perfume, smoke, deodorant residue, pet hair, or any other signs of wear.
  • Not altered, damaged, or modified after delivery.
  • Accompanied by your order number or proof of purchase.

We reserve the right to refuse any return that does not meet these requirements.

3. How to Request a Return

To request a return, please contact us first.

Email: service@xiazhi.shop

Phone: +1 (938) 609-6786

Please include:

  • Your order number
  • Your full name
  • The item(s) you wish to return
  • The reason for your return
  • Photos of the item if it is damaged, defective, or incorrect

Our Customer Support team typically responds within 1–3 business days.

4. Return Authorization

Please do not send any item back without contacting us first.

After reviewing your request, we will provide:

  • Return authorization
  • Return instructions
  • The appropriate return address

Return addresses may vary depending on the product, order, inventory location, or return reason.

Returns sent without prior authorization may be refused or may not qualify for a refund.

5. Non-Returnable Items

The following items are not eligible for return:

  • Worn, washed, or used items
  • Items without original tags
  • Items with damaged or missing packaging
  • Items showing signs of use
  • Products damaged due to improper use or customer handling
  • Final Sale or Clearance items (if marked)

6. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photos of the item
  • Photos of the shipping package (if applicable)

After reviewing your request, we may offer one of the following solutions:

  • Replacement
  • Full or partial refund
  • Store credit
  • Return instructions, if necessary

In some cases, we may not require the item to be returned.

7. Returns for Non-Quality Issues

If you wish to return an item because:

  • You changed your mind
  • The size does not fit
  • You ordered the wrong item
  • You no longer want the item

You will be responsible for the return shipping costs.

Original shipping charges are generally non-refundable.

For orders under $79 USD, the original $7.99 USD standard shipping fee is non-refundable.

If your original order qualified for Free Standard Shipping (orders of $79 USD or more) and your return causes the remaining order value to fall below the free shipping threshold, we may deduct the applicable $7.99 USD standard shipping fee from your refund, where permitted by applicable law.

8. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Refunds apply only to eligible returned merchandise. Original shipping charges, expedited shipping fees, customs duties, taxes, and other service fees are generally non-refundable unless the return is due to our error or required by applicable law.

9. Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or style, we recommend placing a new order after your return has been approved.

10. Product Color, Size & Material Notice

We make every effort to display our products as accurately as possible.

However, slight differences in color, texture, or appearance may occur due to:

  • Different monitor or mobile device settings
  • Lighting conditions
  • Product photography
  • Natural characteristics of cotton fabrics

These differences are considered normal and are not regarded as manufacturing defects.

Please review our Size Chart carefully before placing your order.

Due to manual measurement, a difference of approximately 1–3 cm (0.4–1.2 inches) is considered normal and is not regarded as a product defect.

Natural variations in cotton fabric texture, yarn, or stitching are part of the normal manufacturing process and are not considered defects.

11. Shipping Delays

Estimated delivery times are provided for reference only.

Occasionally, shipping delays may occur due to customs clearance, severe weather, transportation disruptions, carrier delays, holidays, or other circumstances beyond our control.

Such delays do not qualify for automatic refunds.

12. Lost Packages

If you believe your package has been lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment.

Replacement or refund options will be determined after the carrier completes its investigation.

13. Undeliverable or Refused Packages

If a package is returned because:

  • An incorrect or incomplete shipping address was provided
  • Delivery attempts were unsuccessful
  • The package was not collected
  • The customer refused delivery without prior authorization

Any return shipping fees, handling fees, carrier charges, or other applicable costs may be deducted from your refund.

Additional shipping charges may apply if you request the package to be reshipped.

14. Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled.

If you no longer wish to keep the item, you may request a return after delivery in accordance with this policy.

15. Shipping & Fulfillment

Our products are manufactured in China and fulfilled by our trusted production and logistics partners.

Orders are shipped directly to customers throughout the United States.

After arriving in the United States, packages may be delivered by USPS, UPS, FedEx, or other trusted local carriers, depending on the destination and shipping method.

Orders are generally processed within 1–3 business days. Estimated delivery within the United States is typically 8–15 business days after shipment.

16. Payment Disputes

If a payment dispute or chargeback is initiated before contacting our Customer Support team, the return or refund process may be delayed while the payment provider reviews the case.

We encourage customers to contact us first so we can help resolve any issues as quickly as possible.

17. Contact Us

If you have any questions regarding your order, returns, or refunds, please contact us.

Email: service@xiazhi.shop

Phone: +1 (938) 609-6786

Customer Service Address

1300 Meridian St N, Suite 200A

Huntsville, AL 35801

United States

Please Note: This address is for customer service correspondence only and is not a return address.

Return addresses are provided only after a return request has been reviewed and approved. Please do not send returns to the customer service address. Unauthorized returns may be refused or delayed.