Privacy policy
Last Updated: August 6, 2026
At xiazhi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
xiazhi is an online retailer specializing in children's apparel and accessories.
We currently provide products and services to customers located within the United States.
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
Customer Support Email
Customer Support Phone
+1 (938) 609-6786
Customer Service Address
1300 Meridian St N, Suite 200A
Huntsville, AL 35801
United States
Please note that this address is for customer service correspondence only.
2. Information We Collect
Depending on how you use our website, we may collect the following categories of information.
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment information (processed securely by third-party payment providers)
- Order history
- Customer support communications
We do not store your complete credit card number or payment credentials.
Device Information
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Time zone
- Pages visited
- Referral source
- Browsing activity
- Website interactions
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep your shopping cart active
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Measure advertising effectiveness
- Enhance your shopping experience
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
3. How We Use Your Information
We use your information for legitimate business purposes, including:
- Processing and fulfilling orders
- Providing customer service
- Sending order confirmations and shipping updates
- Responding to inquiries
- Preventing fraud and unauthorized transactions
- Improving our products and services
- Operating and maintaining our website
- Personalizing your shopping experience
- Sending promotional emails (only where permitted by law or with your consent)
- Complying with legal obligations
4. How We Share Your Information
We do not sell your personal information.
We may share information only when necessary with trusted third-party service providers, including:
Payment Providers
To securely process payments, including providers such as:
- Shopify Payments
- Stripe
- PayPal
These providers process payment information according to their own privacy policies.
Shipping & Logistics Partners
To fulfill and deliver your orders, we may share necessary shipping information with our trusted production and logistics partners.
Our products are manufactured in China and shipped to customers within the United States through our logistics partners and local delivery carriers.
Website Service Providers
We may use third-party providers to operate our website, including:
- Shopify
- Website hosting providers
- Email service providers
- Analytics providers
- Fraud prevention services
These providers receive only the information necessary to perform their services.
5. Marketing Communications
If you subscribe to our newsletter or choose to receive promotional emails, we may send you:
- Product announcements
- Promotions
- New arrivals
- Store updates
- Seasonal offers
You may unsubscribe at any time by clicking the Unsubscribe link included in our emails or by contacting us.
We will stop sending marketing emails once your unsubscribe request has been processed.
6. Cookies & Analytics
Our website may use:
- Cookies
- Web beacons
- Pixels
- Similar tracking technologies
These technologies help us:
- Understand website traffic
- Improve website performance
- Remember customer preferences
- Measure advertising performance
- Detect fraud
- Improve customer experience
We may also use analytics services such as Google Analytics to understand how visitors use our website.
Google Analytics may collect information including:
- Device information
- Browser information
- Pages viewed
- Time spent on pages
- Approximate geographic location
- Website interactions
You can learn more about Google Analytics by visiting Google's Privacy Policy.
7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.
These measures include:
- SSL encryption
- Secure payment processing
- Access controls
- Security monitoring
- Fraud prevention systems
While we strive to protect your information, no method of online transmission or electronic storage is completely secure.
Accordingly, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, we will securely delete or anonymize it where appropriate.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Process and fulfill your orders;
- Provide customer support;
- Comply with legal, tax, accounting, and regulatory obligations;
- Resolve disputes and enforce our agreements.
When your information is no longer required, we will securely delete or anonymize it unless a longer retention period is required by law.
10. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information;
- Request a copy of your personal data (where applicable);
- Object to or restrict certain processing activities where permitted by law;
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.
We may need to verify your identity before processing your request.
11. Cookies & Similar Technologies
Our website uses cookies and similar technologies to improve your browsing experience and enhance website functionality.
Cookies may be used to:
- Remember items in your shopping cart;
- Save your preferences and settings;
- Analyze website traffic and performance;
- Improve website security;
- Personalize your shopping experience.
You can manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of our website.
12. Children's Privacy
Our products are designed for children; however, our website is intended for use by adults making purchases.
We do not knowingly collect personal information directly from children under the age of 13.
If you believe that a child has provided personal information to us without parental consent, please contact us immediately so that we can remove the information where appropriate.
13. Third-Party Links
Our website may contain links to third-party websites or services.
These websites operate independently and have their own privacy policies.
We are not responsible for the privacy practices, content, or security of any third-party websites.
We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be posted on this page with a revised "Last Updated" date.
Your continued use of our website after changes become effective constitutes your acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us:
Phone
+1 (938) 609-6786
Customer Service Address
1300 Meridian St N, Suite 200A
Huntsville, AL 35801
United States
Please Note: This is our customer service correspondence address only. It is not a warehouse, fulfillment center, or return address. If you need to return an item, please contact us first to obtain return authorization and the appropriate return instructions.
16. Effective Date
Last Updated: August 2026
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described above.